Privacy Policy

FocusPsychology is a trading name for FocusChange Ltd, your privacy is important to us. We may collect personal information when you (or someone on your behalf) uses our services or accesses our website to enquire about our services. We will use our best endeavours to only use or disclose personal information in the manner stated below.

This privacy policy sets out how FocusChange Ltd collects, uses and protects any personal information that we may process during our activities. FocusChange Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services then you can be assured that it will only be used in accordance with UK law and this privacy statement.

FocusChange Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 May 2018.

What we collect

We may collect the following information:

  • name and job title and contact information including email address
  • demographic information such as postcode, preferences and interests
  • information specific to the service we are offering you
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

  • Supporting our contractual obligations to our clients.
  • Internal record keeping.
  • To improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Specifically, we implement the following security controls:

  • All information containing personally identifiable information sent from FocusChange Ltd uses end-to-end encryption to prevent the possibility of the information being intercepted by unauthorised third parties.
  • All information within FocusChange Ltd is encrypted while stored on our servers, this prevents the information being accessed or read by unauthorised third parties even if the server itself is compromised.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission to do so or are required by law. We will not pass your information on to third parties without first obtaining your consent.

GDPR Compliance

Data Protection Legislation requires that we have a clear legal basis for processing your personal data. To be open and transparent with you in respect of our use of your personal data, here are the legal bases for our processing:

Category(ies) of personal data involved

Legal bases for processing

  • Professional contact information of client employees and agents.
  • Service usage information.
  • Information required to provide quality customer services.

Contractual necessity – without being able to process your personal data as described in this Policy, we would not be able to perform the contract with our clients or you on behalf of our clients as described within our Terms and Conditions.

  • Information we get from others.
  • Visit summaries and professional advice.
  • Observation notes.
  • Testimonials and Feedback.

Consent from the subject or the subject’s legal parent or guardian.

  • Formal reports and professional opinions.

 

Consent from the subject or the subject’s legal parent or guardian.

  • Any information pertinent to child safeguarding activities.
  • Prevention of fraud, including malpractice.

Legal Obligation.

You may request details of personal information which we hold about you; if you would like a copy of the information held on you please write to FocusChange Ltd, Aizlewood Business Centre, Nursery Street, Sheffield S3 8GG or email us:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.